Payment & Delivery

Methods of Payment

We require a 50% non-refundable deposit at the time you place your order. We will inform you when your order is ready to be shipped, with any outstanding balance agreed before delivery.

We accept the following methods of payment: BACS; Visa, Mastercard, Maestro, Visa Electron and Solo cards.

Please note that credit card payment attracts a 2.5% surcharge.

We also accept – sterling cheques made payable to The Handmade Sofa Company. Please allow four working days for clearance.

Delivery

We will call or email you, usually a week or so beforehand, to arrange a convenient date and time for delivery. If necessary, you can often arrange an evening or weekend delivery.

Please bear in mind that it is your responsibility to check that the furniture you have ordered fits through your home or work entrance and any stairways.

Unfortunately our carriers may not be able to assist you should the initial access point be above ground level. Our carriers are only contracted to deliver to your door. If you require delivery into your residence it is at your own risk.

Please note that many models include bolted-on-arms for easier access. A charge of £30.00 per item is payable should it be necessary to disassemble/reassemble these to gain access.

If you are uncertain whether access will be a problem, please let us know details of access points etc. For local deliveries we can also visit to ascertain what is possible.

We would appreciate any assistance in terms of local information which may affect ease of delivery. Such information might include awkward access, low bridges etc.We also recommend preparing the access point by removing any potential obstructions and small items such as ornament, mirrors and pictures.

The carrier will remove all packaging to allow you to inspect the furniture for any damage or deficiencies and you will be required to sign a receipt as proof of delivery and acceptance of goods received. Although improbable, should there be any damage to the furniture, we will either take back the goods or arrange for an on-site repair free of charge.

Please note that The Handmade Sofa Company cannot accept any responsibility for lost working time in the unlikely event of a delivery being incorrect, delayed or postponed.